Critical Operations Professional

  • Framework: Level 3
  • PDHs 21
  • Duration: 3 day intensive classroom
  • Locations:
    San Jose 11/06/2012 3 Days Book now
    View all locations
  • Languages: English
  • Fees: $2850 / €2150 / £1750

This course builds on the existing experience of data center operational managers and staff giving
them the opportunity to gain a wider understanding of the procedures and systems commonly used to operate mission critical IT and telecommunications environments in a manner that maximises uptime and minimises human error.

Developed by data center experts experienced at running large scale business critical IT operations, the systems and procedures have applicability at any scale facility; the operational procedures can be readily scaled to suit enterprise owned facilities, colo/hosting opertations and even micro datacenters.

Course outline and main topics covered

  1. Change Management Processes
  2. Business Operational Requirements and Service Level Agreements
  3. Business Unit sign up – bridging the gap between DC Ops and the client
  4. Business Management Communications
  5. Response to Incidents and Failures
  6. Critical Plant Switching Operations and Maintenance Windows
  7. Safe Methods of Working
  8. Emergency Operations Plans and Standard Operational Procedures
  9. Staff Management Training
  10. Comprehensive Datacenter Standards
  11. Competency Certification of Operational Staff
  12. Human Factors affecting Critical Operations
  13. Process Audits and Performance Reviews
  14. "Fire Drill" Scenarios to test abilities and responses
  15. Statutory Code and Standards Record Keeping
  16. Supplier Management and consolidation to achieve best value
  17. Budgetary Controls and Forecasting